Refund policy

Return and Refund Policy

At [Your Store Name], we take pride in the quality of our handmade products, including our coloring dolls and crafts. However, if you're not fully satisfied with your purchase, we're here to help.

 1. Returns
- Eligibility: Returns are accepted within 14 days of receiving your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- **Non-returnable items**: Customized or personalized items are non-returnable unless they arrive damaged or defective.
  
2. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of receiving it. We will require photos of the damage or defect to process a replacement or a full refund.
  
3. Return Process
- To initiate a return, please contact us at [your contact email] with your order number and the reason for the return. We will provide you with return instructions.
- **Return shipping**: Customers are responsible for paying return shipping costs unless the item was damaged or defective upon arrival.

 4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Non-refundable shipping fees: Shipping costs are non-refundable, except in the case of damaged or defective items.

 5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email].

If you have any questions about our return and refund policy, feel free to reach out to us at [your contact email or phone number].

Thank you for shopping with us!